Refund Policy

Effective Date: 23 May 2026

Welcome to Kundan Services. This Refund Policy explains the terms related to cancellations, refunds, payments, and service-related disputes.

1. About Us

Kundan Services is a part of Magicalwing Technology, providing professional home appliance repair and maintenance services.

2. Service Booking Policy

Customers may book services through our website, phone calls, or other communication channels.

Service availability depends on technician availability and location coverage.

3. Cancellation Policy

Customers may cancel service requests before technician dispatch without any cancellation charges.

Cancellation charges may apply if:

• The technician has already been assigned
• The technician has reached the customer location
• Spare parts have already been ordered

4. Refund Eligibility

Refunds may be considered under the following conditions:

• Payment made but service not delivered
• Duplicate payment transaction
• Service cancellation approved by Kundan Services
• Technical issues resulting in unsuccessful service completion

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Completed repair or maintenance services
• Customer refusal after technician visit
• Issues caused by customer misuse or negligence
• Damage caused due to external electrical issues
• Spare parts already installed or ordered

6. Refund Processing Time

Approved refunds are generally processed within 7 to 10 business days.

Refund timelines may vary depending on banking channels and payment gateways.

7. Payment Methods

We may accept payments through:

• Cash Payments
• UPI Payments
• Bank Transfers
• Online Payment Gateways

8. Service Warranty

Limited warranty may be applicable on selected repair services only, depending on the type of repair and spare parts used.

Warranty terms will be informed separately at the time of service.

9. Limitation of Liability

Kundan Services shall not be liable for:

• Indirect or consequential damages
• Loss caused due to appliance failure
• Electrical fluctuation damage
• Manufacturer defects
• Pre-existing appliance conditions

10. Policy Changes

Kundan Services reserves the right to update or modify this Refund Policy at any time without prior notice.

11. Contact Information